Last Updated: October 29, 2026
1. Return Eligibility
You may request a return within 30 calendar days after you receive your item. To qualify for return, items must be unused, unworn, unwashed, in original condition with all tags attached. Final sale items are non-returnable and non-refundable.
2. How to Start a Return
Before sending items back, you must contact our customer support at support@smashclothing.us to get a return authorization (RA) number. Packages without an RA number may be refused. Please include your order number in your email.
3. Return Shipping Cost
Return shipping fees are the responsibility of the customer unless the return is caused by our error (wrong item, damaged item). Original shipping charges are non-refundable.
4. Inspection & Refund
After we receive and inspect your returned goods, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Refund processing time depends on your payment provider and may take 5–10 business days to appear in your account.
5. Damaged or Wrong Items
If you receive damaged goods or incorrect items, please contact us within 48 hours after delivery with photos of the product and packaging. We will arrange replacement or refund at no extra cost for you.
6. Exchanges
We support exchanges. If you need to exchange size or style, please email us first. Exchange shipping fees apply unless the mistake is ours.
7. Contact Us
Return & refund inquiries: support@smashclothing.us Phone: 757-307-5905 Address: 3461 Murry Street, Virginia Beach, VA 23456, United States Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT)